VA Claims Specialist II
New
A
Allsup, LLCVeterans Disability Claims
United StatesFull-TimeMiddle
Salary35,360 - 45,000 USD per year
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Job Details
- Experience
- Six months of customer service experience
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- Associate's degree or higher preferred.
- Minimum of six months of customer service experience or equivalent experience at Allsup.
- Professional oral and telephone communication skills.
- Superior organizational skills.
- High level of initiative and ability to work with minimal supervision.
- Excellent knowledge of Microsoft Word and Excel.
- Ability to handle heavy data entry and maintain accurate case documentation.
- Knowledge of VA disability process and Allsup department functions.
Responsibilities
- Respond to customer inquiries, voicemails, emails, and chats according to productivity and quality standards.
- Support potential claimants through the appeal screening process and schedule outbound calls for VA representatives.
- Interview claimants by telephone to complete applications, appeals, questionnaires, and ancillary forms.
- Review claimant-completed questionnaires and statements to ensure completeness before submitting forms to the VA.
- Accurately record claimant descriptions of disability, medical history, and vocational history into the case management system.
- Explain VA process and program requirements to claimants while maintaining professional, empathetic relationships.
- Perform vital data entry in the case management system and document talk notes for all actions.
- Participate in training and development of other specialists and mentor peer support staff.
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