Non-Voice Support Specialist
S
SutherlandCustomer Service
Remote within BulgariaTemporaryEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- French (C1 level) and English (C1 level)
- Required Skills
- TroubleshootingCustomer support
Requirements
- Fluency in French (C1 level)
- Fluency in English (C1 level)
- Availability to work flexible shifts, including weekends
- Previous customer service experience – a plus, but not a dealbreaker
- Excellent communication skills
- A positive, problem-solving attitude
Responsibilities
- Provide email and chat support (no phone calls!) to platform users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
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