Customer Care Specialist
F
FoundeverCustomer Experience
BulgariaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German (C1), English (B2)
- Required Skills
- Problem SolvingComputer skillsCustomer support
Requirements
- Very good command of the German language (Level C1).
- Very good knowledge of the English language (at least Level B2).
- Experience in a contact center or customer-oriented role is an advantage.
- Ability to adapt quickly to changes in products, procedures, and technology.
- Proven excellent attendance and time management skills.
- Good computer skills.
Responsibilities
- Answer and resolve a wide variety of customer inquiries via phone or email.
- Take control of situations and think critically to make the best decisions to resolve customer contacts.
- Advise and inform customers about products and services while exceeding productivity and quality standards.
- Process customer inquiries timely and accurately according to predefined rules when escalation is required.
- Understand customer needs to find the best solution in line with key performance indicators.
- Navigate multiple systems simultaneously to update electronic records promptly and accurately.
- Provide proactive support and help to colleagues and collaborate within the team.
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