Senior Partner Support Engineer

New

BILLFintech

Location: United StatesFull-TimeSenior

Salary88,100 - 124,400 USD per year

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Job Details

Bachelor’s degree in Computer Science, Software Engineering, or equivalent work experience.
5+ years of relevant experience supporting customers or partners at the highest level in a complex software or SaaS environment.
Experience with coding/debugging at least 2 languages such as Java, JavaScript (Node.js), Kotlin, Swift, C#, or Python.
Experience with APIs, SSO, MDM, and web service protocol development.
Experience with JSON, XML, and other information interchange formats and structures.
Experience with REST API development.
Strong troubleshooting, analytical, and critical thinking skills.
Ability to balance multiple high-pressure partner needs while resolving complex technical issues.
Proven ability to drive bug fixes from debug to partner delivery via engineering teams and agile process.
Experience creating, implementing, and adhering to new processes and procedures in a technical organization.
Experience leveraging Gen AI technologies by designing prompts, evaluating outputs, and integrating LLMs.

Provide exceptional technical support to embedded partners via multiple communication modes.
Manage service requests and projects to deliver real impact for business partners.
Troubleshoot API and integration issues and triage high-priority incidents within SLA.
Act as a liaison between partners, end-user support, and engineering teams.
Participate in an on-call rotation for after-hours and weekend incident coverage.
Manage special projects and technical changes in collaboration with engineering.
Support API developers building software integrations with the BILL platform.
Advocate for partner and API needs to improve platform solutions.

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