Senior Partner Support Engineer
New
B
BILLFintech
We're remote-first, with office spaces in San Jose, CA and Draper, UTFull-TimeSenior
Salary88,100 - 124,400 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Node.jsPythonJavaJavascriptRESTful APIsJSONSaaSTechnical support
Requirements
- Bachelor’s degree in Computer Science or Software Engineering or equivalent work experience.
- 5+ years of relevant experience supporting customers or partners at the highest level in a complex software or SaaS environment.
- Experience with coding/debugging in at least two languages such as Java, JavaScript (Node.js), Kotlin, Swift, C#, or Python.
- Experience with APIs, SSO, MDM, and web service protocol development.
- Proficiency in JSON, XML, and other information interchange formats and structures.
- Experience with REST API development.
- Strong troubleshooting, analytical, and critical thinking skills.
- Experience managing high-priority incidents under SLA time constraints.
- Proven ability to drive bug fixes from debug to partner delivery.
- Experience creating, implementing, and adhering to new processes and procedures.
- Experience leveraging Gen AI technologies by designing prompts and integrating LLMs.
Responsibilities
- Provide exceptional technical support to embedded partners through various channels like queues, phone, and meetings.
- Troubleshoot complex API and integration issues while managing high-priority incidents within SLA.
- Act as a liaison between external partners, end-user support, and internal engineering teams.
- Participate in an on-call rotation to provide after-hours and weekend incident coverage.
- Manage special projects and coordinate technical changes with partner integrations.
- Support API developers building software integrations with the company platform.
- Advocate for partner and API needs to provide solutions for platform growth.
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