Community Manager
W
WizCybersecurity
Remote - USAFull-TimeMiddle
Salary$136,000 — $185,000 USD
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Job Details
- Experience
- 3+ years
- Required Skills
- CybersecurityData AnalysisCustomer SuccessSaaSSlackCross-functional collaboration
Requirements
- 3+ years of experience building customer and community-related programs.
- Strong familiarity with Slack and other community platforms.
- 5 years of experience working in technology.
- Strong communication skills with an ability to connect with users.
- Experience working cross-functionally with product, engineering, and customer success teams.
- 8 or more years of experience in technology preferred, specifically in SaaS or cybersecurity.
- Comfort with technical content and product roadmaps.
- Proven ability to build scalable engagement programs.
Responsibilities
- Create programs to help users adopt features, troubleshoot with peers, and explore new use cases.
- Drive deeper customer-to-customer engagement and peer-to-peer knowledge sharing.
- Establish loops for customers to provide product feedback and insights to internal teams.
- Grow and manage a network of community moderators to provide support across time zones.
- Use data to track, measure, and optimize community engagement and customer satisfaction.
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