Account Director
New
L
LessenProperty Services
Remote, AZ or ILFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- Project ManagementStakeholder managementFinancial analysisCustomer SuccessAccount ManagementCRMData analytics
Requirements
- Minimum 3-5 years of experience in account management, sales, or customer success.
- Experience focusing on property management is preferred.
- Strong business acumen regarding maintenance operations and project execution.
- Exceptional communication, negotiation, and presentation skills.
- Proficiency in CRM software, data analytics software, and project management platforms.
- Financial analysis capabilities to evaluate profit margins and data.
- Conflict resolution expertise for handling client disputes.
- Effective time management skills to handle multiple accounts.
- Ability to work autonomously and prioritize tasks.
- Capacity for swift problem-solving and proactive opportunity identification.
- Ability to travel up to 25% of the time.
Responsibilities
- Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure project alignment.
- Partner with clients to tailor growth strategies based on portfolio needs.
- Serve as the primary contact for client communications and relationship building.
- Monitor market developments and client feedback to inform strategic direction.
- Lead client retention efforts by anticipating requirements and delivering solutions.
- Document client interactions and growth metrics.
- Achieve or exceed account growth and upsell targets.
- Manage project budgets and adjust for unforeseen costs.
- Actively solicit client feedback and report on KPI and success metrics.
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