Service Delivery Associate
New
P
PresenceTeletherapy, Education
Remote, US, Core Working Hours (Monday - Friday, 12 - 5 p.m. ET); standard business hours of 9 a.m. - 6 p.m. in your local time zone.Full-TimeMiddle
Salary$55,000.00 - $62,500.00
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Job Details
- Experience
- 1+ years
- Required Skills
- Project CoordinationCustomer SuccessCRM
Requirements
- 1+ years of experience in operations, customer success, account coordination, project coordination, service delivery, or a related field.
- Proven experience managing multiple priorities while meeting service level expectations.
- Strong organizational, communication, and problem-solving skills.
- Ability to build productive relationships with internal and external stakeholders.
- Comfortable working with operational systems, spreadsheets, CRMs, and reporting tools.
- Demonstrated ability to identify issues, prioritize work, and escalate operational risks appropriately.
- Ability to commit to being available on-camera during Core Working Hours (Monday - Friday, 12 - 5 p.m. ET).
- Availability for limited travel for department offsites or team gatherings.
Responsibilities
- Own the end-to-end operational coordination and health of a portfolio of low-complexity districts.
- Serve as the primary operational contact for assigned districts, providers, and internal partners.
- Coordinate referral progression from intake through service readiness.
- Maintain proactive communication with district partners regarding referral status and scheduling.
- Identify operational risks early and escalate complex issues to appropriate specialists or managers.
- Monitor referral pipeline health and proactively address stalled or delayed referrals.
- Maintain accurate referral documentation and operational data across systems.
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