Customer Success Manager
New
T
TarsConversational AI
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Preferably 2+ years of work experience in a customer facing role.
- Required Skills
- Project ManagementMicrosoft ExcelAnalytical SkillsCustomer SuccessHubSpotGoogle SheetsGenerative AITechnical supportCRM
Requirements
- 2+ years of work experience in a customer-facing role.
- Experience in technical or product support.
- Experience in project management.
- Proficiency with Google Sheets and Microsoft Excel.
- Hands-on experience with CRM software, preferably HubSpot.
- Proficiency with project management tools.
- Basic understanding of Large Language Models (LLMs) and generative AI.
- Excellent communication and presentation skills.
- Strong analytical skills.
Responsibilities
- Guide customers through onboarding and implementation in collaboration with the solutions team.
- Liaise between customer points of contact and internal product/tech teams regarding integrations and deployments.
- Manage escalations and adhere to support SLAs.
- Conduct regular check-ins with customers to provide meaningful insights.
- Drive value realization through quarterly and executive business reviews to ensure contract renewals.
- Analyze customer data to propose solutions and suggest next steps using conversational AI expertise.
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