Content Processing Specialist
New
B
BrickBrandsSocial Media, CX
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Portuguese
- Experience
- 2+ years
- Required Skills
- Customer service
Requirements
- High School Diploma or equivalent.
- 2+ years of experience in moderation, community management, CX support, or digital customer service.
- Fluent in English and Portuguese, both written and oral.
- Strong verbal and written communication skills with a friendly and socially native tone.
- Personal PC/laptop with a working webcam.
- Stable home internet connection.
- Ability to work an 8-hour shift on a rotating schedule.
- General knowledge and interest in various social media platforms.
- Calm under pressure and confident in high-visibility environments.
- Organized, accountable, and consistent.
Responsibilities
- Moderate reviews and comments on client apps and platforms to ensure adherence to brand guidelines.
- Analyze user feedback to make decisions about moderating or escalating issues.
- Monitor and engage with customer reviews, comments, and mentions across platforms with strong judgment.
- Respond to potential customers via public responses, chat, email, direct messages, and app store reviews.
- Identify trends or issues in customer communications and share updates with the team.
- Maintain consistent communication with management to address questions and resolve issues.
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