Bilingual Intake Sales Specialist
H
HireHawkLegal Services
Nicaragua. El Salvador. Guatemala. Honduras. Ecuador. Colombia. All candidates from LATAM countries are welcome to apply!!, Monday through Friday, 9:00 a.m. to 6:00 p.m. Pacific TimeFull-TimeMiddle
Salary$1,400 - $1,700 + signing bonuses
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Job Details
- Languages
- Fluent spoken and written English and Spanish
- Required Skills
- Customer serviceActive listeningCRM
Requirements
- Fluent spoken and written English.
- Conversational proficiency in Spanish.
- Demonstrated success in inbound sales, consultative sales, intake, customer service, or call-center sales.
- Strong persuasion, rapport-building, questioning, and active-listening skills.
- Confidence handling sensitive, high-stakes consumer conversations while remaining empathetic.
- A stable employment history that demonstrates reliability and commitment.
- Availability to work Monday through Friday, 9:00 a.m. to 6:00 p.m. Pacific Time.
- Reliable computer, camera, headset, and high-speed internet connection.
- Professional home-office environment.
- Three or more years of experience in intake or consultative sales (preferred).
- Previous personal injury or legal intake experience (preferred).
- Familiarity with case-management, CRM, or electronic document-signing systems (preferred).
Responsibilities
- Own the prospective client’s first interaction with the firm and create a professional, reassuring first impression.
- Handle a high volume of inbound calls and leads in both English and Spanish.
- Ask thoughtful, structured questions to gather accurate accident, injury, treatment, and case information.
- Build trust quickly with people navigating stressful, sensitive, and potentially high-value legal situations.
- Evaluate prospective clients against the firm’s intake criteria and identify qualified case opportunities.
- Explain the firm, its intake process, and the next steps clearly without providing legal advice.
- Address questions and concerns using a consultative sales approach that helps qualified prospects make informed decisions.
- Convert qualified leads into signed clients and complete all required intake documentation accurately.
- Follow up promptly with qualified prospects who need additional time or information before signing.
- Maintain organized intake records, track conversion activity, and coordinate a smooth handoff to the appropriate legal team.
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