Customer Support Specialist
New
M
MultiplyMiiE-commerce
Remote Philippines, Monday-Friday, 3:00 PM - 7:00 PM or 7:00 PM - 11:00 PM Ph TimePart-TimeMiddle
Salary30,000 - 40,000 PHP per month
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Job Details
- Languages
- Good written English
- Experience
- 3–5 years
- Required Skills
- ShopifyCustomer service
Requirements
- 3–5 years of experience in customer service/support, ideally in e-commerce.
- Strong technical proficiency with Shopify.
- Experience with Gorgias or similar customer support tools.
- Demonstrated attention to detail and ability to manage multiple tasks accurately.
- Strong problem-solving skills with a proactive approach to finding solutions.
- Reliable, consistent, and trustworthy, able to take ownership with minimal supervision.
- Good written English with clarity and professionalism.
Responsibilities
- Respond to customer inquiries through email and social media with accuracy, empathy, and professionalism.
- Manage customer tickets and workflows using Gorgias.
- Handle order-related requests through Shopify, including reshipping orders, processing refunds, and updating order statuses.
- Assist customers with subscription-related requests and account management.
- Identify recurring customer concerns and recommend improvements to support processes and the overall customer experience.
- Collaborate with the internal team to ensure customer support activities are aligned with company standards and business objectives.
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