Customer Support / Executive Assistant
New
M
MultiplyMiiConsumer Goods
Remote Philippines, US business hoursFull-TimeMiddle
Salary₱45K – ₱60K per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- ShopifyGoogle WorkspaceSlack
Requirements
- 2+ years of experience in customer support, executive assistance, operations, or a similar role
- Experience working with 3PLs, shipping, fulfillment, or order management
- Experience with wholesale or retail orders
- Experience with Amazon or other marketplaces
- Strong written and verbal English communication skills
- Experience working directly with customers and/or business stakeholders
- Highly proactive with strong ownership and follow-through
- Able to work independently without needing step-by-step instructions
- Strong organizational and time-management skills
- Excellent attention to detail and accuracy
- Comfortable handling multiple priorities and switching between tasks
- Comfortable working with technology, new systems, and AI-assisted tools
Responsibilities
- Manage customer inquiries through Gorgias and other support channels
- Review and QA AI-generated responses before they are sent to customers
- Handle common customer concerns including order status, refunds, and shipping issues
- Process refunds and order adjustments through Shopify
- Coordinate with the 3PL on missing, delayed, or incorrect shipments
- Support wholesale and bulk orders and related documentation
- Provide administrative support to company leadership, including managing action items and schedules
- Coordinate with internal team members, vendors, and external partners
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