Bilingual Automotive Warranty Adjuster
New
J
JobgetherAutomotive Claims
Work remotely from Ontario, Canada.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent bilingual communication in English and French.
- Experience
- Minimum of 5 years of automotive body repair experience is preferred.
- Required Skills
- Microsoft ExcelNegotiation
Requirements
- Minimum of 5 years of automotive body repair experience (preferred).
- Fluent bilingual communication in English and French.
- Strong knowledge of automotive mechanical systems, vehicle body structures, and light-duty trucks.
- Ability to evaluate technical information, identify problems, gather relevant facts, and reach sound conclusions.
- Strong understanding of automotive repair procedures, labour requirements, parts pricing, and estimating practices.
- Intermediate computer proficiency, including Microsoft Word, Excel, and Outlook.
- Auto Body Technician Certificate or Estimator qualification (preferred).
- Experience with Audatex or Mitchell estimating systems (asset).
- Strong negotiation, interpersonal, and relationship-building abilities.
- Ability to manage multiple claims while meeting productivity and service expectations.
Responsibilities
- Review warranty contracts, previous claims, and related documentation to determine coverage and claim validity.
- Assess automotive body, mechanical, and related damage to establish appropriate repair procedures and pricing.
- Communicate with repair facilities to understand reported failures, diagnostic procedures, required repairs, and applicable labour and parts costs.
- Determine the most appropriate repair approach based on warranty coverage, pricing, vehicle condition, and remaining warranty terms.
- Negotiate labour and parts pricing with repair facilities and authorize eligible repairs in accordance with individual warranty contracts.
- Determine when an independent inspection is required and coordinate the appropriate next steps.
- Review total-loss claims and confirm eligibility when applicable.
- Support dealerships and service personnel in resolving outstanding or unsettled claims.
- Communicate claim decisions clearly, accurately, and promptly to customers, claimants, dealers, and internal teams.
- Maintain productivity and service-level objectives, including response times, average handling time, and adherence to established service standards.
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