Customer Loyalty Representative, Bilingual
J
JobgetherCustomer Success
Fully remote position available anywhere in Canada., Monday to Friday, 10:00 a.m.–6:00 p.m. ETFull-TimeMiddle
Salary$23.25–$24.00 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- French and English
- Experience
- At least 1 year of experience in customer service, customer retention, loyalty, contact centre, or a related environment
- Required Skills
- Microsoft ExcelCustomer serviceNegotiationActive listening
Requirements
- Strong verbal and written communication skills in both French and English.
- At least 1 year of experience in customer service, customer retention, loyalty, contact centre, or a related environment.
- Demonstrated ability to meet or exceed retention, sales, service, or performance targets.
- Excellent active listening, multitasking, and interpersonal skills.
- Strong negotiation and problem-solving skills with a results-oriented approach.
- Strong working knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Ability to learn and navigate multiple software platforms simultaneously.
- Post-secondary education or equivalent relevant professional experience.
- Reliable home-based work environment suitable for professional customer interactions.
Responsibilities
- Handle inbound calls from existing subscribers, caregivers, and healthcare professionals, particularly customers considering cancelling their service.
- Use active listening, problem-solving, negotiation, and retention techniques to understand customer concerns and encourage continued service.
- Explain product and service features, benefits, and solutions to help customers make informed decisions.
- Meet or exceed established customer loyalty and retention targets while maintaining high standards of care.
- Identify customer needs and recommend relevant products or services through upselling and cross-selling.
- Collect and document accurate customer information during each interaction.
- Maintain up-to-date knowledge of products, services, promotions, and competitive offerings.
- Follow up on retention-related voicemails and emails within the same business day.
- Process customer payments during loyalty calls when required.
View Full Description & ApplyYou'll be redirected to the employer's site
