Customer Service Representative
New
D
DalstrongE-commerce
Ideal candidate must live near Toronto CanadaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fully fluent native English speaker
- Required Skills
- Project ManagementMS OfficeCustomer serviceGoogle Sheets
Requirements
- Fully fluent native English speaker.
- Proven experience with achieving customer service excellence.
- Experience working with Amazon in a customer service capacity.
- Managerial or supervisor experience.
- Hard-working, resourceful, self-motivated, detailed, and responsible.
- Passionate about helping others and the company succeed.
- Inventive and proactive in designing and implementing new processes.
- Proficiency in MS Office, Google Sheets, and Project Management tools.
- Experience using Freshdesk or similar software.
- Willingness to work for a single employer exclusively.
- Capacity to work additional hours if needed.
Responsibilities
- Assist customers with product inquiries and concerns.
- Ensure customers are delighted and satisfied with their service interaction.
- Resolve issues for customers dissatisfied with shipping or product delays.
- Manage and implement customer service software solutions.
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