Customer Service Representative
New
C
Carrus TechnologiesAutomotive Aftermarket
Montreal, Quebec, CanadaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Fluently bilingual in English and French, both spoken and written
- Experience
- Two (2) years of customer service experience in a call center and application support role
- Required Skills
- Microsoft ExcelCustomer serviceAccountingCRM
Requirements
- Professional education diploma in IT support or equivalent high school/college diploma
- Two (2) years of customer service experience in a call center and application support role
- Fluently bilingual in English and French, both spoken and written
- Strong analytical and problem-solving skills with attention to detail
- Experience in client-facing roles such as user training
- IT support knowledge in a Windows environment
- Knowledge of accounting principles
- Ability and willingness to be on-site at client locations for training and events
- Strong organizational skills and ability to manage priority in high-intensity environments
- Experience in the automotive aftermarket industry (asset)
- Experience with AI tools for productivity and analysis (asset)
- Experience participating in software onboarding or implementation projects (asset)
Responsibilities
- Provide assistance, information, and support to customers regarding the company's products or services
- Handle incoming calls, emails, or chat inquiries and maintain accurate records of customer interactions
- Resolve customer issues through effective communication and perform remote support for hardware and software products
- Provide training for customers on the company's products and lead new client onboarding processes
- Analyze and update client data using database scripts, Excel/CSV imports, and AI tools
- Perform periodic outbound calls to maintain client relationships and update information in the CRM
- Escalate unresolved requests to designated departments and contact customers with solutions
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