Customer Service Specialist (Pharmaceuticals Service Center)
New
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AlphanumericPharmaceuticals
Based in Canada, fully remote, Monday to Friday in shifts between 8am - 6pm ESTFull-TimeMiddle
Salary19.06 CAD per hour
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Job Details
- Languages
- English
- Experience
- Minimum of 2 years
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- Excellent English communication skills, spoken and written.
- Minimum of 2 years in a customer service environment, preferably a call center.
- Proficiency with Microsoft Office applications (Windows, Word, Excel, PowerPoint, Outlook).
- Experience supporting customers with various e-commerce and ticketing systems.
- Comfortable making inbound and outbound calls.
- Understanding of web navigation and standard browser software (Chrome/Firefox).
- Experience using standard process management methodologies.
- BA or BSc preferred (health/life sciences degree is an asset).
- Experience in the pharmaceutical or health/life sciences industry is an asset.
Responsibilities
- Manage processes associated with order-to-cash and reverse distribution operations for a vaccine portfolio.
- Engage with customers, trading partners, and stakeholders to provide order and administrative support.
- Ensure compliance and accuracy for all transactions including orders, claims, and returns.
- Develop and maintain strong customer relationships to understand operational requirements.
- Respond to inbound customer calls and inquiries regarding pricing, availability, shipping, and website accounts.
- Proactively identify opportunities for process improvements while following standard operating procedures.
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