Assistente de Atendimento ao Cliente
New
J
JobgetherCustomer Success
Brazil, Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 9:00 AM to 1:00 PMContractEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceCRM
Requirements
- Previous experience in Customer Service or Customer Support.
- Professional experience in customer retention.
- Availability to work under an 8-month temporary contract.
- Strong communication, empathy, active listening, organization, and problem-solving skills.
- Ability to manage multiple customer interactions with attention to detail.
- Experience in a startup environment is a plus.
- Familiarity with CRM platforms, Omnichat, Octadesk, or similar tools is desirable.
- Intermediate to advanced Spanish is considered a plus.
Responsibilities
- Provide active and inbound customer support through email, the learning platform, WhatsApp, chat, video calls, and phone.
- Deliver empathetic, respectful, and assertive service while maintaining a strong customer-care mindset.
- Manage each interaction end-to-end, from recording information in systems through to resolution.
- Escalate cases appropriately to the responsible team when additional expertise is required.
- Contribute to maintaining and improving customer service performance indicators.
- Review area reports and help ensure information is accurate and up to date.
- Keep leadership informed about critical cases and recurring issues.
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