Operations Manager
New
M
Midorick SolutionsBPO, Shared Services
Santo Domingo, Dominican RepublicFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Korean-English bilingual proficiency
- Experience
- 5–8 years
- Required Skills
- Operations ManagementMicrosoft ExcelPowerPoint
Requirements
- Bachelor’s degree from an accredited university.
- 5–8 years of relevant experience in BPO, Shared Services, Contact Center, Client Services, or Operations Support.
- At least 2 years of experience in a supervisory, team-lead, project-management, or managerial role.
- Korean-English bilingual proficiency, with strong written and verbal communication skills.
- Experience communicating directly with clients and leading business meetings.
- Working knowledge of operational KPIs, service-level agreements, productivity, quality, and performance reporting.
- Proficiency in Microsoft Excel and PowerPoint.
- Ability to analyze operational data, identify issues, and coordinate practical solutions.
- Reliable internet connection and a suitable home-office environment.
- Availability to travel as business needs require.
Responsibilities
- Manage day-to-day client communication and serve as a key liaison between the client, operations team, and support functions.
- Coordinate activities across Shared Services, Back-office, and Contact Center operations.
- Track client requests, operational issues, and action items, ensuring timely follow-up and documentation.
- Monitor KPIs, service levels, productivity, quality, and staffing to identify performance gaps.
- Prepare operational reports, meeting materials, and lead client business-review presentations.
- Coordinate with internal support teams (HR, Finance, IT, Training) to meet performance targets.
- Support the implementation of new processes, technologies, and operational initiatives.
View Full Description & ApplyYou'll be redirected to the employer's site
