- Manage the complete billing cycle, including invoice generation, review, submission, and follow-up.
- Ensure customer invoices are accurate, timely, and aligned with contractual agreements.
- Monitor accounts receivable balances and proactively follow up on outstanding invoices.
- Conduct collection activities through different communications channels with customers.
- Investigate and resolve billing discrepancies, payment disputes, and customer inquiries.
- Apply and reconcile customer payments accurately within the accounting system.
- Review aging reports and prioritize collection efforts to reduce overdue balances.
- Maintain accurate customer account records and documentation.
- Collaborate with internal departments to ensure billing accuracy and timely issue resolution.
- Prepare and distribute account statements and collection reports.
- Assist with month-end close activities related to accounts receivable and billing.
- Recommend process improvements to enhance billing efficiency and cash collections.
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