Manager Onboarding Operations AMER
New
R
RemoteHR Technology
Location: LATAM; Target countries for posting: ['Argentina', 'Brazil', 'Colombia'], asyncFull-TimeManager
Salary$46,300 — $65,050 USD
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Job Details
- Languages
- English
- Required Skills
- Artificial IntelligenceData AnalysisPeople ManagementOperations ManagementComplianceStakeholder managementProcess improvement
Requirements
- Demonstrated people-management experience in a high-volume operational environment.
- A people-first leader who builds trust, empowers others and takes accountability for team performance and outcomes.
- Experience developing scalable operational processes while maintaining high standards of quality, compliance and employee and customer experience.
- Understanding of employment and/or labour laws, benefits, payroll processes and employment contracts across multiple countries.
- Strong stakeholder-management skills, with the ability to work effectively across teams and communicate clearly during complex or sensitive situations.
- Comfortable using data to make decisions, monitor performance, identify risks and recommend improvements.
- Comfortable using AI and automation tools to improve productivity, service quality and operational consistency.
- Able to partner effectively with technical, data or automation specialists to define operational requirements, test solutions and support adoption.
- Writes and speaks fluent English.
Responsibilities
- Lead, coach and mentor an aligned team of Onboarding Operations Specialists, creating an inclusive, high-performing environment.
- Own team performance, delivery quality and achievement against agreed operational targets and service standards.
- Manage all aspects of people leadership, including motivation, feedback, performance reviews, difficult conversations and conflict resolution.
- Identify and prioritise opportunities to simplify, standardise or automate operational workflows.
- Lead adoption of approved AI and automation tools within the team, ensuring appropriate training, controls and human oversight.
- Collaborate with Managers globally to drive operational change, share good practice and maintain alignment across regions.
- Use data to track team performance, capacity, quality and risk, providing clear recommendations to Onboarding Operations leadership.
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