Manager Onboarding Operations AMER
New
R
RemoteHR Technology
Target countries for posting: ['Argentina', 'Brazil', 'Colombia'], AsyncFull-TimeManager
Salary46,300 - 52,050 USD per year
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisPeople ManagementComplianceStakeholder managementChange Management
Requirements
- Demonstrated people-management experience in a high-volume operational environment.
- A people-first leader who builds trust, empowers others and takes accountability for team performance and outcomes.
- Experience developing scalable operational processes while maintaining high standards of quality, compliance and employee and customer experience.
- An understanding of employment and/or labour laws, benefits, payroll processes and employment contracts across multiple countries, or the ability to learn these quickly.
- Strong stakeholder-management skills, with the ability to work effectively across teams and communicate clearly during complex or sensitive situations.
- Strong operational judgement, balancing compliance requirements, team capacity, service quality and scalable delivery.
- Comfortable using data to make decisions, monitor performance, identify risks and recommend improvements.
- Comfortable using AI and automation tools to improve productivity, service quality and operational consistency.
- Able to identify repetitive work and process friction that may be suitable for automation or AI-assisted workflows.
- Writes and speaks fluent English.
Responsibilities
- Lead, coach and mentor an aligned team of Onboarding Operations Specialists, creating an inclusive, high-performing environment.
- Own team performance, delivery quality and achievement against agreed operational targets and service standards.
- Manage all aspects of people leadership, including motivation, feedback, performance reviews, difficult conversations and conflict resolution.
- Act as an escalation point for complex employee onboarding and operational challenges.
- Continuously identify and implement improvements to onboarding processes, operational controls and the employee and customer experience.
- Lead adoption of approved AI and automation tools within the team, ensuring appropriate training, controls and human oversight.
- Partner with operational excellence, data and technical specialists to define operational requirements, test solutions and support implementation.
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