Bilingual Patient Services Associate
New
J
JobgetherHealthcare
CanadaFull-TimeEntry
Salary$36,200–$60,300
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Job Details
- Languages
- French and English
- Experience
- 0–1 year
- Required Skills
- Microsoft OfficeCustomer serviceData entryCRM
Requirements
- High school diploma or equivalent.
- 0–1 year of experience in customer service, administration, data entry, healthcare support, or a related field.
- Fluency in both French and English, written and verbal.
- Strong data entry and computer skills, including familiarity with Microsoft Office and CRM systems.
- Excellent attention to detail, accuracy, and consistency when handling sensitive information.
- Strong communication and interpersonal skills.
- Ability to follow established processes, procedures, standard operating procedures, and compliance requirements.
- Strong organizational and multitasking abilities, with the capacity to manage competing priorities and deadlines.
- Ability to work independently and remain productive in a fully remote environment.
- Strong problem-solving and critical-thinking skills.
Responsibilities
- Enter, update, and maintain accurate patient and program information in internal systems, ensuring data quality and completeness.
- Support patient enrollment, onboarding, and case updates while ensuring required information is properly documented.
- Manage inbound and outbound communications by phone, email, and fax in both French and English.
- Verify the accuracy and completeness of information provided by patients and healthcare professionals.
- Respond to routine inquiries from patients, healthcare providers, and other program stakeholders in a professional and service-oriented manner.
- Track and document program activities, including required safety, privacy, and compliance records.
- Prioritize tasks and manage service-level timelines effectively within a fast-paced, high-volume environment.
- Follow established standard operating procedures, privacy requirements, compliance guidelines, and program processes.
- Assist with reporting, data validation, documentation, and other administrative activities supporting program operations.
- Collaborate with internal teams to ensure timely, consistent, and seamless delivery of patient support services.
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