Manager, Engineering, Managed Services - Mainframe
New
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JobgetherIT Managed Services
Fully remote work within the United States.Full-TimeManager
Salary$120,000–$177,100
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Job Details
- Experience
- Bachelor’s degree with at least 5 years of relevant experience, or 9 years of related consulting or IT services delivery experience.
Requirements
- Bachelor’s degree with at least 5 years of relevant experience, or 9 years of related consulting or IT services delivery experience.
- Previous leadership experience within consulting, managed services, or IT services delivery environments.
- Demonstrated experience managing mainframe environments, including IBM CICS, DB2, MQ, IDMS, and related technologies.
- Understanding of mainframe capacity planning, performance tuning, workload automation, and service optimization.
- Experience with ITIL principles and process management or continuous improvement methodologies.
- Proven ability to lead technical teams, build consensus, and drive accountability.
- Strong written and verbal communication skills for diverse audiences.
- Ability to manage multiple priorities and complex workloads in a changing business environment.
- Experience working with vendors, business partners, and technology providers.
- Analytical skills for interpreting statistical information and developing forecasts.
- Willingness to travel up to 25% as needed.
Responsibilities
- Lead and manage a Managed Services Engineering team to meet service, operational, and business targets.
- Act as product owner for assigned managed services and technology areas.
- Coordinate with cross-functional stakeholders including product development, sales, and professional services.
- Manage customer relationships, business reviews, and service escalations.
- Monitor performance metrics to identify trends and drive continuous service improvements.
- Recruit, develop, and coach high-performing engineering teams.
- Oversee operational processes including problem, change, and work-order management.
- Manage budgets, resource planning, and operational costs for assigned services.
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