Managed Services Account Manager Commercial Real Estate
New
P
PLUM AI, IncFintech, Real Estate
Open to candidates anywhere in the U.S.Full-TimeMiddle
SalaryUSD 85000 - 100000 / year
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceCustomer SuccessHubSpotAccount ManagementCRM
Requirements
- 2+ years of account management, customer success, or IT service delivery experience.
- Demonstrated experience within a managed services provider (MSP) or IT consultancy.
- Must have experience in Commercial Real Estate.
- 4 year college degree.
- Strong understanding of IT infrastructure and CRM platforms (Salesforce, HubSpot).
- Familiarity with remote support systems.
- Ability to work in a fast-paced, startup setting with a self-directed approach.
- Proven track record of analytical, problem solving, and decision-making skills.
- Exceptional communication, organization, and relationship-building skills.
Responsibilities
- Serve as the primary point of contact for assigned managed services accounts, driving revenue growth and ensuring satisfaction.
- Ensure client implementations and engagements remain on schedule by providing the data science team with clear direction and priorities.
- Oversee the execution of client campaigns and strategic initiatives to ensure timely delivery of services and issue resolution.
- Help clients align their technology strategy with business goals, focusing on CRM and AI tools.
- Identify opportunities to expand services and improve client outcomes; assist with scoping proposals.
- Deliver regular service reviews, usage reports, and actionable recommendations to demonstrate value.
- Collaborate on internal initiatives including onboarding workflows, documentation, and support processes.
- Contribute to customer success stories, industry content, and sales enablement materials.
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