Senior Product Manager, Servicing
New
J
JobgetherFinancial Services
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5–7+ years
- Required Skills
- Product Management
Requirements
- 5–7+ years of hands-on product management experience, ideally within mortgage servicing, lending operations, or another closely related regulated financial services environment.
- Demonstrate strong knowledge of end-to-end servicing functions, including payments, prepayments, renewals, payouts, fees, statements, borrower communications, and exception handling.
- Solid understanding of mortgage servicing and consumer lending regulatory requirements, including provincial regulations, OSFI guidelines, insurance considerations, and reporting obligations.
- Experience with servicing platforms, loan management systems, or lending technology, with the ability to translate operational needs into clear product requirements and practical solutions.
- Strong cross-functional collaboration skills across product, engineering, design, operations, compliance, QA, and support teams.
- Strong analytical and problem-solving skills to anticipate downstream impacts, identify edge cases, and simplify complex servicing workflows.
- Ability to communicate complex servicing concepts clearly and effectively to both technical and non-technical stakeholders.
- Active, hands-on fluency with AI tools across discovery, testing, documentation, analysis, and measurement.
Responsibilities
- Act as a primary subject matter expert for your servicing substream, developing a deep understanding of end-to-end servicing processes, operational realities, borrower needs, and regulatory requirements.
- Define and own the product vision, roadmap, and prioritization for your area, balancing servicing needs, operational efficiency, borrower and agent experience, risk controls, compliance, technical feasibility, and business value.
- Assess the impact of new servicing features, policy changes, regulatory updates, and workflow improvements, using research and analysis to inform product direction and strategic decisions.
- Partner closely with engineering, design, QA, servicing operations, compliance, and support teams to validate solutions and ensure they align with servicing best practices and industry standards.
- Prioritize servicing-related epics and stories, contribute to backlog refinement, and balance competing needs across borrower experience, agent efficiency, technical feasibility, and business objectives.
- Participate in release planning, UAT, and launch readiness, ensuring servicing use cases are covered, edge cases are addressed, and downstream impacts are understood before release.
- Create and maintain clear documentation covering workflows, requirements, scenarios, decision logic, and system behaviors to support effective cross-functional execution.
- Use AI tools such as Cursor, Claude, Figma AI, Gemini, and similar technologies throughout discovery, prototyping, documentation, testing, analysis, and measurement to accelerate product delivery.
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