Director of Implementation
New
J
JobgetherHealthcare Technology
Based in the United StatesFull-TimeDirector
SalaryMarket-competitive compensation based on experience and ability.
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Job Details
- Experience
- 7+ years of experience in Implementation, Professional Services, Customer Success, Program Management, or a related customer-facing function; 3+ years of people leadership experience.
- Required Skills
- LeadershipProject ManagementCustomer SuccessProcess improvement
Requirements
- 7+ years of experience in Implementation, Professional Services, Customer Success, Program Management, or a related customer-facing function.
- 3+ years of people leadership experience with a demonstrated ability to develop high-performing teams.
- Proven experience leading complex, multi-stakeholder software implementations.
- Strong builder mindset with ability to identify inefficient processes and turn them into scalable solutions.
- Systems-oriented and technically curious, with ability to use technology and automation for operational challenges.
- Enthusiasm for AI-assisted tooling and automation.
- Ability to quickly understand complex products, customer workflows, data structures, and integrations.
- Exceptional communication and relationship-building skills with cross-functional leaders and customer executives.
- Strong judgment and comfort operating in ambiguous environments.
- Experience in B2B SaaS or healthcare technology is strongly preferred.
Responsibilities
- Lead, coach, and develop a high-performing Implementation team, establishing clear expectations, ownership, development plans, and performance standards.
- Build the team structure and organizational capabilities required to support continued growth in customer volume and complexity.
- Own the implementation experience from post-sale through go-live, ensuring customers successfully configure, launch, and stabilize the platform.
- Oversee the full implementation lifecycle, including discovery, configuration, deployment, go-live, and early stabilization.
- Develop and maintain implementation playbooks, processes, tooling, metrics, and capacity models that allow the organization to scale.
- Partner closely with Sales, Customer Success, Support, Product, Engineering, and Data to improve handoffs and influence product priorities.
- Serve as an escalation point for ambiguous implementations, challenging customer situations, and novel configurations.
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