Director, Client Onboarding & Implementation
New
I
Included HealthHealth Technology
In the United StatesFull-TimeDirector
Salary$163,830 – $250,668 per year
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Job Details
- Experience
- 8+ years of progressive experience in SaaS implementation, client onboarding, implementation consulting, program management, or project management; 10+ years preferred.
- Required Skills
- Project ManagementCross-functional Team LeadershipRisk Management
Requirements
- 8+ years of progressive experience in SaaS implementation, client onboarding, implementation consulting, or project management (10+ years preferred).
- 3+ years of experience leading and developing client-facing implementation or project management professionals.
- Proven experience leading complex, multi-workstream implementations involving technical integrations and executive stakeholders.
- Demonstrated ability to lead strategic implementation consulting and disciplined project/program execution.
- Proven experience managing risks and escalations while delivering predictable, high-quality launches.
- Demonstrated executive presence and ability to build alignment across competing priorities.
- Track record of building scalable implementation methodologies, playbooks, and operating standards.
- Strong cross-functional leadership skills influencing Sales, Product, Engineering, and Clinical partners.
- Experience in healthcare, employee benefits, or health technology ecosystems.
- Bachelor's degree or equivalent combination of education and experience.
Responsibilities
- Lead, develop, and retain a high-performing organization of implementation leaders, consultants, and project managers.
- Oversee end-to-end implementation delivery, ensuring appropriate strategy, resourcing, and execution for client launches.
- Establish effective governance models, escalation paths, and decision-making practices for complex implementations.
- Identify systemic gaps using retrospectives, client feedback, and performance trends to drive continuous improvement.
- Align Sales, Client Success, Product, Engineering, Operations, and Clinical partners around implementation priorities.
- Partner with cross-functional leadership to ensure technology integrations, claims readiness, and operational processes are prepared for launch.
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