Senior Director of Client Engagement
New
J
JobgetherHigher Education
Based in the United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- At least 5 years of experience in professional services, consulting, project or program delivery, or comparable client-services leadership; 10+ years preferred.
- Required Skills
- Project ManagementStakeholder managementClient relationship management
Requirements
- Bachelor’s degree in a related field.
- At least 5 years of experience in professional services, consulting, project or program delivery, or comparable client-services leadership, including responsibility for multiple concurrent engagements.
- At least 5 years of experience working in higher education or with organizations serving higher education institutions.
- Demonstrated ability to develop and manage project workplans, schedules, deliverables, risks, budgets, forecasts, and engagement economics.
- Experience leading and directing matrixed project teams, including consultants who do not directly report to you.
- Strong experience managing senior client relationships and communicating directly with executives and institutional decision-makers.
- Strong business and financial acumen, including knowledge of professional services revenue, utilization, forecasting, scope management, project economics, and gross margin.
- Strong understanding of higher education trends, challenges, operating environments, and opportunities.
- Excellent written, verbal, presentation, facilitation, and executive communication skills.
- Strong judgment, problem-solving ability, and comfort navigating competing priorities, organizational dependencies, resource constraints, and complex client situations.
- Demonstrated ability to influence across organizational boundaries, establish accountability, collaborate effectively, and escalate issues appropriately.
Responsibilities
- Lead the successful delivery of professional services projects and interim leadership engagements, ensuring contracted deliverables, quality standards, timelines, and client outcomes are achieved.
- Manage engagement initiation, including workplan development, project launches, resource coordination, delivery expectations, and alignment with statements of work.
- Oversee multiple concurrent engagements while balancing client priorities, project complexity, organizational commitments, delivery risks, and available resources.
- Serve as the primary delivery contact for assigned clients, developing trusted relationships with executives, sponsors, project leaders, and other key stakeholders.
- Lead client meetings and project reviews, communicate progress, confirm priorities, gather feedback, resolve concerns, and maintain alignment between expectations and contracted services.
- Direct assigned consultants and project teams by establishing clear objectives, responsibilities, deadlines, communication standards, and quality expectations.
- Monitor milestones, deliverables, dependencies, risks, scope, and resource issues, taking timely action to keep engagements on track.
- Manage engagement economics, including forecasting, revenue recognition, utilization, scope, expenses, delivery efficiency, and gross margin performance.
- Identify emerging client needs and qualified opportunities for additional value, supporting account strategy, proposal development, solution design, and business development activities as appropriate.
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