Senior Client Engagement Manager
New
M
MedallionHealthcare Technology
#LI-RemoteFull-TimeSenior
Salary$105,000-$135,000
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years in customer success, engagement management, or client consulting
- Required Skills
- Project ManagementData AnalysisStakeholder managementCustomer SuccessSaaS
Requirements
- 3+ years in customer success, engagement management, or client consulting, ideally supporting complex enterprise customers
- Over 3 years of experience owning client relationships in a SaaS startup environment
- Proven ability to drive engagement across a portfolio of accounts using data insights, product knowledge, and industry expertise
- Demonstrated success identifying solutions, improving client strategies, and driving change
- Experience owning escalations and project risk end-to-end across technical, business, and executive stakeholders
- Strong project management and organizational skills, with the ability to manage multiple priorities in parallel
- A history of driving measurable business outcomes tied to defined KPIs
- Exceptional communication, executive presence, and negotiation skills, confident engaging at the C-suite level
- Comfortable operating at both a strategic level and an operational level
- A structured, proactive, collaborative approach
Responsibilities
- Own a portfolio of complex enterprise healthcare accounts, building trusted relationships across operational, clinical, and executive stakeholders
- Understand each customer's business objectives and proactively provide strategic guidance to meet their needs and expectations
- Align executive stakeholders through structured engagements (EBRs/QBRs) focused on measurable outcomes, ROI, and roadmap alignment
- Lead large-scale client initiatives end to end, owning timelines, deliverables, and resource allocation for seamless execution
- Identify, prioritize, and own resolution of internal and customer escalations and project risks across technical, business, and executive stakeholders
- Partner cross-functionally with Implementation, Operations, GTM, Product, and Engineering teams to align execution with customer priorities
- Analyze customer workflows to surface inefficiencies and operational gaps
- Implement best practices and process improvements that drive better outcomes for clients and internal teams
- Define, track, and communicate key success metrics through clear, executive-level insights
- Drive adoption and long-term value realization, ensuring solutions are fully embedded and delivering impact well beyond launch
View Full Description & ApplyYou'll be redirected to the employer's site
