Supervisor, Customer Service Management
New
J
JobgetherHealthcare Customer Success
100% remote work within the United States, 8:00 a.m. to 5:00 p.m. Central Time for new-hire training; core availability during Monday–Friday business hoursFull-TimeManager
Salary65,500 - 93,550 USD per year
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Job Details
- Experience
- 2–3 years of demonstrated leadership experience
- Required Skills
- Data AnalysisPeople ManagementCustomer serviceWorkdayCoaching
Requirements
- Bachelor’s degree in a related field preferred or equivalent relevant experience.
- 2–3 years of demonstrated leadership experience in a call center or customer service environment.
- Strong written and verbal communication skills.
- Proven experience coaching and motivating remote team members.
- Strong analytical and troubleshooting skills for operational problem-solving.
- Excellent time management and ability to prioritize multiple concurrent assignments.
- Proficiency in monitoring and interpreting performance metrics.
- Availability to work 40 hours per week during Monday–Friday business hours.
- Mandatory availability for new-hire training from 8:00 a.m. to 5:00 p.m. Central Time.
- Ability to work in a dedicated, quiet, distraction-free home environment.
- Reliable high-speed internet: 15 Mbps download, 5 Mbps upload, max 30 ms ping, and hardwired connection.
Responsibilities
- Oversee daily inbound and outbound operations for a patient access support team.
- Coach and develop remote team members through regular meetings and performance feedback.
- Establish and maintain standard operating procedures and performance guidelines.
- Monitor key performance indicators like abandonment rates, service levels, and first-call resolution.
- Partner with management to implement new policies and operational initiatives.
- Collaborate with internal and external stakeholders to resolve complex program issues.
- Manage administrative responsibilities including timecard and paid-time-off approvals via Workday.
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