Service Administrative Supervisor
New
J
JobgetherCustomer Success
Based in the United StatesFull-TimeManager
Salary71,000 - 107,000 USD per year
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Job Details
- Experience
- At least 5 years of experience in operations, contract administration, financial operations, service operations, or program/project management; at least 2 years in a supervisory or team-lead capacity.
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelStakeholder managementReporting
Requirements
- Diploma or bachelor's degree in Business Administration, Finance, or related discipline preferred.
- At least 5 years of experience in operations, contract administration, or financial operations.
- At least 2 years of experience in a supervisory or team-lead capacity.
- Demonstrated experience configuring operational platforms beyond standard end-user functionality.
- Strong understanding of purchase order management, invoicing, contracts, and account financial health.
- Experience with service management, ticketing, or ERP platforms including automation and routing.
- Proficiency with Excel and business intelligence tools for data analysis and reporting.
- Demonstrated program or project management discipline for managing concurrent workstreams.
- Ability to create and maintain clear, structured administrative procedures.
- Strong stakeholder-management skills and ability to communicate financial data to leadership.
- Exceptional attention to detail regarding billing and revenue-related tasks.
- Proficiency with Microsoft Office applications.
Responsibilities
- Lead, develop, and hold the administrative team accountable through structured one-on-ones and performance management.
- Oversee the full purchase order and invoicing lifecycle, ensuring billing accuracy and timely contract renewals.
- Manage configuration of service management platforms, including automations, routing rules, and service-level settings.
- Establish administrative operating cadences, including team coverage models, escalation protocols, and reporting.
- Partner with Sales and Finance to analyze operational data, support budgeting, and identify process improvements.
- Oversee administrative customer onboarding from intake and setup to go-live confirmation.
- Coordinate administrative field dispatch and on-call rotation scheduling to maintain business continuity.
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