Strategic Customer Account Manager

New

SwapcardEvent Technology

London; DubaiContractMiddle

Salary not disclosed

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Job Details

Languages: Fluent English
Experience: 5+ years
Required Skills: Project ManagementSalesforceCustomer SuccessSaaSAccount Management

5+ years of experience in Customer Success, Account Management, or hybrid commercial roles in SaaS or event technology.
Proven track record managing and growing enterprise accounts with responsibility for renewals, upsells, and quota.
Strong strategic and consultative abilities to act as a trusted advisor.
Excellent project management skills and ability to orchestrate cross-functional teams.
Ability to work effectively in fast-paced, ambiguous environments.
Willingness to travel regularly across the region for industry events and onsite activations.
Fluent English language proficiency.
Nice to have: Experience with large, multi-division enterprise accounts.
Nice to have: Familiarity with the trade-show or exhibition ecosystem.
Nice to have: Working knowledge of Salesforce and Gainsight.
Nice to have: Proficiency in additional languages relevant to the region, such as Arabic.

Drive platform adoption and measurable ROI across all regional accounts post-sale and post-renewal.
Manage renewals, expansion, upgrades, and cross-sell opportunities within the regional portfolio.
Map the client's event ecosystem to identify new business divisions and growth opportunities.
Act as a strategic advisor to regional stakeholders, building multi-level influence networks across marketing and leadership.
Develop comprehensive account plans, including growth levers, adoption roadmaps, and risk mitigation strategies.
Collaborate with Customer Implementation Managers to ensure successful delivery and strategic deployment of events.
Maintain high data integrity in Gainsight, documenting all milestones, communications, and account activity.

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