Renewals Representative
New
L
LastPassSoftware Security
Remote - USFull-TimeMiddle
Salary$51,600 — $60,000 USD
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceNegotiationCustomer SuccessSaaSAccount ManagementCRM
Requirements
- Demonstrated track record of consistently owning, driving, and closing a renewals or account management process.
- Strong negotiation and objection-handling skills for multi-stakeholder renewal conversations.
- Excellent written and verbal communication skills.
- Proven ability to manage a high-volume book of business while maintaining forecast accuracy.
- Self-motivated with a results-driven mindset and ability to thrive in a remote environment.
- Ability to identify expansion opportunities including upsell, cross-sell, and multi-year agreements.
- Strong relationship-building skills and commitment to customer success.
- Experience with Salesforce or other CRM platforms for pipeline management (preferred).
- Familiarity with SaaS subscription models and metrics such as GRR, NRR, and churn (preferred).
- Prior leadership or mentorship experience within a sales or renewals organization (preferred).
Responsibilities
- Own, drive, and lead the end-to-end renewals process to preserve and enhance customer contracts.
- Engage with customer decision-makers to identify requirements, uncover roadblocks, and ensure on-time renewals.
- Negotiate and execute renewal contracts in partnership with Legal.
- Maintain and report an accurate rolling 90-day forecast of renewals.
- Identify and develop upsell and cross-sell opportunities to maximize contract value.
- Execute engagement playbooks to maximize revenue retention and manage churn risk.
- Monitor account health signals and build strategies for at-risk accounts.
- Collaborate with Sales, Legal, and Leadership on renewal strategy and deal navigation.
View Full Description & ApplyYou'll be redirected to the employer's site
