Customer Success Manager
New
O
OASES CommsoftAviation Software
United Kingdom. IrelandFull-TimeMiddle
SalaryCompetitive base salary. Bonus structure.
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Job Details
- Languages
- Fluent in English
- Experience
- 5+ years
- Required Skills
- Customer SuccessSaaSHubSpotAccount ManagementRelationship managementCRM
Requirements
- Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience).
- 5+ years of experience in customer success or account management.
- Strong communication and presentation skills.
- Confidence in engaging with clients across multiple channels (phone, email, events, virtual meetings).
- Experience with CRM systems (e.g., HubSpot).
- Highly organized with a strong attention to detail and a proactive mindset.
- Fluent in English.
- Experience in a software or SaaS environment (preferred).
- Familiarity with sales in technical or operational environments (preferred).
- Willingness to travel within the EMEA region for client visits or events.
Responsibilities
- Serve as the primary point of contact and trusted advisor for assigned customers.
- Develop strong, long-term customer relationships at both operational and executive levels.
- Conduct regular business reviews to monitor adoption, performance, and value realisation.
- Drive high customer satisfaction and NPS performance across the portfolio.
- Ensure timely renewals and proactively mitigate risks to retention.
- Identify opportunities for value expansion within existing accounts and collaborate with Sales teams.
- Gather customer requirements and translate them into structured PRD documentation.
- Manage onboarding, training, and adoption programs for new customers or product expansions.
- Maintain accurate customer records in CRM and CS tools.
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