Arabic Speaking Player Support Agent
M
Mercier Consultancy GroupGaming & Esports
Sofia, Sofia City Province, Bulgaria. Germany. Belgium. France. Athens, Attica, Greece. SwedenFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Arabic (native or fluent), English (professional proficiency)
- Required Skills
- Problem SolvingTechnical supportCustomer support
Requirements
- Native or fluent Arabic (spoken and written) is mandatory.
- Professional proficiency in English to operate within our international team.
- A genuine passion for the Gaming & Esports industry and familiarity with Supercell gaming titles.
- Strong problem-solving skills and the ability to maintain composure in a fast-paced environment.
- Proven excellence in customer-centric roles or technical support.
Responsibilities
- Provide world-class support to players across Supercell's iconic game portfolio, ensuring high satisfaction levels.
- Act as a primary point of contact for the Arabic-speaking gaming community, maintaining the brand’s premium reputation.
- Troubleshoot technical, payment, and account-related inquiries to ensure seamless gameplay.
- Collaborate with internal teams within the Gaming & Esports department to escalate recurring issues or bugs effectively.
- Contribute to the continuous improvement of support protocols, reflecting the high standards expected in Gaming & Esports roles.
- Maintain comprehensive records of player interactions to help analyze gaming trends and community sentiment.
- Engage with community feedback to foster long-term loyalty among players within the region.
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