Czech Speaking Reservations Agent
New
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Mercier Consultancy GroupTourism
Greece. Athens, Attica, Greece. Czechia. Prague, Prague, Czechia. Brno, South Moravian Region, Czechia. Ostrava, Moravian-Silesian Region, CzechiaFull-Time
SalaryCompetitive Monthly Salary.
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or fluent Czech (spoken and written), Good command of the English language.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Native or fluent Czech (spoken and written).
- Good command of the English language.
- Passion for travel and the tourism industry.
- Strong problem-solving skills.
- Customer-centric mindset.
- Availability to work in a rotating shift environment.
Responsibilities
- Provide high-quality customer support to travelers and partners within the tourism industry.
- Manage reservation inquiries, modifications, and cancellations via phone, email, and chat.
- Ensure an exceptional service experience that reflects the global standard of Booking.com.
- Resolve travel-related disputes and support guests with accommodation adjustments.
- Collaborate with international team members to maintain high performance and service metrics.
- Maintain comprehensive knowledge of tourism destinations and booking platform tools.
- Contribute to the continuous improvement of the client experience through proactive feedback.
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