Key Account Manager
C
Concert HealthBehavioral Health
California / RemoteFull-TimeSenior
Salary$120,000 – $180,000; Incentive Bonus: Up to 20% Quarterly
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Job Details
- Experience
- 9+ years
- Required Skills
- Data AnalysisSalesforceMicrosoft OfficeCustomer SuccessGoogle WorkspaceAccount Management
Requirements
- 9+ years of experience in Account Management, Customer Success, or Client Services.
- Healthcare industry experience.
- Demonstrated track record of driving measurable expansion or growth revenue within existing accounts.
- Exceptional presentation, negotiation, and written communication skills for C-suite engagement.
- Skilled in using data and analytics to build growth business cases.
- Proficiency with Salesforce, Gainsight, or comparable platforms.
- Intermediate-to-advanced proficiency with Google Suite or Microsoft Office.
- BS/BA degree required; MBA a plus.
- Ability to travel up to 25% for on-site meetings and provider launches.
- Collaborative Care Model (CoCM) experience strongly preferred.
Responsibilities
- Serve as the primary, named point of contact for a focused portfolio of key accounts.
- Proactively identify, triage, and resolve clinical, operational, and administrative issues.
- Drive overall account performance, using data to identify white-space opportunities and execute growth plans.
- Build and pitch data-backed expansion cases to partner leadership.
- Lead regular business reviews with executive sponsors and senior clinical stakeholders.
- Mentor other Account Managers and define best-practice playbooks for the function.
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