Customer Support Engineer

New

RYZ LabsEnterprise Software

Argentina, LATAM - Fully RemoteContractMiddle

Salary not disclosed

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Job Details

At least five years of hands-on experience in technical support, customer-success engineering, or SaaS operations.
Full-stack development proficiency with the ability to build front-end and back-end applications.
Strong expertise in API design and integration, including RESTful APIs and webhooks.
Advanced knowledge of Model Context Protocol (MCP) and experience implementing MCP-based tools.
At least five years of SQL experience including query writing and data analysis.
Proven experience using AI tools and APIs for building client solutions.
Strong analytical and systematic troubleshooting skills.
Excellent communication skills with the ability to explain technical concepts to diverse audiences.
Strong organizational skills to manage multiple concurrent technical issues.
Proficiency in Python or other modern programming languages (nice to have).
Experience with front-end frameworks like React or Vue (nice to have).
Experience with ticketing systems such as ServiceNow (nice to have).

Provide technical expertise for enterprise platforms, including implementation guidance and troubleshooting during client launches.
Develop and maintain custom configurations, scripts, web-based applications, and AI-agent integrations.
Diagnose and resolve complex technical issues through root-cause analysis, SQL querying, and log reviews.
Manage technical incident lifecycles, maintaining ownership of client communication and resolution tracking.
Create and maintain knowledge-base articles, configuration guides, and troubleshooting documentation.
Automate support tasks through scripting and workflow automation to enhance team efficiency.
Collaborate with Product and Engineering teams to advocate for platform improvements based on client feedback.

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