Intake Specialist
New
R
ReWorks SolutionsApplied Behavior Analysis
South Africa, US hours (9am-5pm EST)Full-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- Previous experience in customer service, client care, intake coordination, or another customer-facing role.
- Excellent verbal and written communication skills in English.
- Clear, professional and easily understandable speaking style.
- Comfortable communicating with American clients and families.
- Compassionate, patient, and emotionally mature approach.
- Ability to handle sensitive or emotional conversations with care and professionalism.
- Strong organisational skills and attention to detail.
- Reliable and consistent with follow-ups.
- Ability to build trust and rapport without making families feel rushed or pressured.
- Comfortable working independently in a remote environment.
- Ability to manage multiple enquiries while maintaining a high standard of service.
Responsibilities
- Respond promptly and professionally to new enquiries from prospective families.
- Speak with parents seeking ABA services for their children.
- Provide a compassionate, patient, and reassuring first point of contact.
- Gather and accurately record all relevant intake and family information.
- Explain the intake process clearly and professionally.
- Follow up consistently with prospective families and maintain regular communication.
- Identify suitable enquiries and help move them through the appropriate intake stages.
- Maintain accurate and up-to-date records in the relevant systems.
- Communicate professionally with internal teams regarding prospective families and intake status.
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