Client Support Specialist

N

Neighborly SoftwareSoftware

United States (Remote) or Atlanta, GAFull-Time

Salary55,000 - 60,000 USD per year

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Job Details

Required Skills: Customer serviceSaaSTechnical support

Requirements

Tech-savvy with client service experience
SaaS experience a plus
Customer service mindset
Detail-oriented and able to work independently under pressure
Quick learner who thrives in a startup environment
Mission-driven and passionate about helping underserved communities
Adaptable and proactive startup mentality
Team player with a focus on cross-functional collaboration

Responsibilities

Be the first point of contact for clients needing support via phone, video, and email
Manage updates to client systems with precision and care
Partner with Client Success Managers (CSMs) to build and configure new client applications
Review peer configurations to ensure accuracy, impact and consistency
Solve problems creatively with professionalism while following best practices and maintaining SLAs
Collaborate with teammates in the Client Support team

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55,000 - 60,000 USD per year