- Be the first point of contact for clients needing support via phone, video, and email
- Manage updates to client systems with precision and care
- Partner with Client Success Managers (CSMs) to build and configure new client applications
- Review peer configurations to ensure accuracy, impact and consistency
- Solve problems creatively with professionalism while following best practices and maintaining SLAs
- Collaborate with teammates in the Client Support team
Customer serviceSaaSTechnical support