Bilingual Licensed Customer Service Agent
New
K
KinInsurance
For Sales Agents and Customer Service Agents: These roles sit in any of the following 32 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI., 8:00 AM - 5:00 PM CSTFull-TimeEntry
Salary$52K
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Job Details
- Languages
- Spanish
- Experience
- 6+ months
- Required Skills
- Google WorkspaceCustomer support
Requirements
- Active Property & Casualty (P&C) or Personal Lines insurance license.
- Bilingual (Spanish-speaking) proficiency.
- 6+ months of customer service experience in home insurance.
- Experience working in a high-volume call center environment.
- Proficiency in explaining policy coverage, billing, and underwriting requirements.
- Ability to navigate multiple software systems simultaneously.
- Proficiency in Google Workspace or similar tools.
- Ability to work in a fast-paced environment with limited structure.
- Strong active listening, empathy, and professional communication skills.
- Availability for an 8:00 AM - 5:00 PM CST shift, Monday through Friday.
- Availability to work rotating Saturday shifts every 4-6 weeks.
Responsibilities
- Manage high-volume inbound and outbound customer interactions across phone, chat, and email.
- Provide clear guidance on insurance policies, payments, cancellations, and coverage questions.
- Process homeowners insurance policies, endorsements, payments, and refunds with high accuracy.
- Educate policyholders on coverage details and policy changes.
- Collaborate with banks and lenders to secure required documentation for policy compliance.
- Navigate multiple internal systems to resolve inquiries efficiently.
- Participate in a mandatory, paid 10-week training program.
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