Collections Associate
New
A
Archer LewisAccounting and Advisory
Remote, Eastern TimeFull-TimeEntry
Salary23.5 - 26.5 USD per hour
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Job Details
- Experience
- 1-3 years
- Required Skills
- Microsoft Excel
Requirements
- 1-3 years of experience in Accounts Receivable, Collections, Billing, or a related financial operations role.
- Proficiency with Microsoft Office Suite, including Excel, Outlook, and Teams.
- Strong verbal and written communication skills with a professional and client-focused approach.
- Excellent customer service skills and the ability to build positive relationships while handling sensitive collection matters.
- Strong attention to detail and commitment to accuracy.
- Ability to manage multiple priorities and a high volume of accounts across numerous firms.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to work independently and collaboratively within a team environment.
- Demonstrated reliability, accountability, and commitment to meeting deadlines.
- Experience handling confidential financial information with professionalism and discretion.
Responsibilities
- Generate, monitor, and review Accounts Receivable Aging Reports across multiple firms.
- Make outbound collection calls and send follow-up emails regarding outstanding invoices and account balances.
- Collect and process client payments accurately and in a timely manner.
- Maintain regular communication with clients regarding account status, payment arrangements, and billing inquiries.
- Collaborate with firm contacts and internal stakeholders to resolve billing discrepancies and payment issues.
- Escalate delinquent accounts in accordance with established collection procedures and company policies.
- Maintain organized and accurate documentation of collection activities, payment communications, and account updates.
- Monitor accounts receivable performance and identify trends requiring additional follow-up or escalation.
- Reconcile payment information and assist with account research when discrepancies arise.
- Support month-end reporting and accounts receivable analysis as needed.
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