Jr. Customer Support Engineer
New
N
NDM Global IncSaaS
United States; must live in the Western United StatesFull-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar
- Experience
- Minimum of 6 months experience
- Required Skills
- DocumentationCustomer serviceSaaSTroubleshootingTechnical support
Requirements
- High School Diploma or equivalent
- Minimum of 6 months experience in a SaaS product based customer service role
- Live in the Western United States
- Problem solving mentality
- Excellent communication skills (oral and written)
- Fluency in the English language
- Ability to thrive in a remote working environment
- Self starter mindset
Responsibilities
- Take ownership to timely resolution of customer inquiries
- Investigate and troubleshoot customer inquiries
- Assist customers to solutions in a timely manner
- Test product/software change requests
- Develop and maintain product documentation
- Develop training materials, how to guides, and solution articles
- Operate as a subject matter expert on software products
- Provide feedback and feature suggestions to improve product usability
- Monitor systems utilized
- Provide excellent customer support
View Full Description & ApplyYou'll be redirected to the employer's site
