Senior Customer Engineer
New
C
CloudflareCloud Infrastructure
This is a work-from-home 100% remote role, but you should reside in one of the regions. Available Locations: Seattle OR PAC NWFull-TimeSenior
SalaryFor San Francisco based hires: Estimated annual salary of $231,000-$275,000+ OTE, Base + Commissions; Los Angeles based hires: Estimated annual salary of $221,000 - $267,000 OTE, Base + Commissions.
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Job Details
- Required Skills
- PythonJavascriptSaaSNetworking
Requirements
- Proven experience working with or selling into SLED, local government, or municipal agencies.
- Deep understanding of public sector buying cycles, compliance requirements, and government IT constraints.
- Professional experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, or Sales Engineering.
- Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
- Track record of operating in a quota-carrying or revenue-aligned environment.
- Understanding of SaaS metrics and business value translation.
- Exceptional presentation and stakeholder management skills.
Responsibilities
- Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs).
- Lead or provide oversight for technical onboarding and implementation for SLED and local government customers.
- Monitor customer health and telemetry to resolve integration bottlenecks in municipal and educational IT infrastructures.
- Manage a variable quota focused on new business acquisition and ongoing account growth.
- Conduct technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
- Utilize AI agents and internal platforms to automate routine tasks like RFP responses and telemetry monitoring.
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