Director, Service Delivery
New
B
bswiftBenefits Administration
Remote- US, 8am-5pm Central TimeFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 8–12+ years
- Required Skills
- People ManagementClient relationship management
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- 8–12+ years of experience in benefits administration or HR technology environments.
- 8+ years of direct client relationship management experience in benefits administration.
- 5+ years of people management experience, including direct leadership and coaching.
- Proven experience leading and owning client renewals.
- Significant health & welfare client relationship management experience, including consulting on new benefit strategies.
- Detailed knowledge of employee benefits and benefits administration technology solutions.
- Strong organizational and multitasking skills in a fast-paced environment.
- Ability to interact effectively at all levels, including C-suite executives.
- Willingness to travel as needed (up to 10%).
Responsibilities
- Manage a book of business representing $5M to $8M+ in annualized recurring revenue (ARR).
- Directly manage client relationships, ensuring delivery quality, timeliness, and satisfaction.
- Oversee client project plans, governance structures, and stewardship activities.
- Organize and lead regular client meetings for service alignment.
- Maintain contractual compliance and manage client financials, including renewals and revenue stewardship.
- Directly manage, coach, and develop a team of service delivery professionals.
- Forecast and manage staffing levels and associated expenses for the assigned book of business.
- Coordinate business strategy with cross-functional partners including Call Center, Billing, Product, and IT.
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