AI Governance Success Manager
New
C
Credo AIAI Governance
USA RemoteFull-TimeMiddle
Salary$160,000-$170,000 base
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementCustomer SuccessAccount Management
Requirements
- 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies.
- Track record of managing and growing large accounts.
- Strong project management skills with experience leading multiple concurrent customer engagements.
- Excellent communication skills with the ability to articulate complex concepts to both technical and non-technical audiences.
- Ability to work effectively across functional teams including Sales, Product, and Engineering.
- AI fluency or willingness to learn.
- Prior work in a startup environment managing Fortune 500 customers (highly desirable).
- Experience implementing GRC software (highly desirable).
- Familiarity with AI governance frameworks and operationalizing governance workflows (highly desirable).
Responsibilities
- Lead enterprise-wide adoption of the Credo AI Governance Platform by managing projects and coordinating with internal teams.
- Oversee all customer lifecycle activities, including onboarding, training, support, business reviews, retention, and renewals.
- Define and execute success plans aligned to customer goals and milestones.
- Develop a deep understanding of customer priorities, decision-making dynamics, and success drivers.
- Collaborate cross-functionally with Sales, Product, and Engineering to support customer success.
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