Customer Support Representative
New
C
ClairFintech
Remote - United StatesFull-TimeMiddle
Salary21.54 USD per hour
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Job Details
- Experience
- 2+ years of experience in a customer support role
- Required Skills
- ZendeskCustomer support
Requirements
- 2+ years of experience in a customer support role.
- 1+ years of experience using Zendesk.
- Excellent written and verbal communication skills.
- Ability to explain complex concepts to customers.
- Aptitude for numbers and math.
- Strong desire to understand hourly workers and their financial challenges.
- Commitment to helping Clair succeed.
- Excitement about joining an early-stage fintech startup.
- Collaborative mindset as a team player.
Responsibilities
- Answer questions over phone, text and email, acting as a first line of support to our users.
- Provide exceptional customer service in every interaction.
- Become a product expert on Clair’s signup process, wage advance (EWA), and repayment products.
- Learn the ins and outs of earned wage advance support.
- Work closely with a group of people invested in Clair’s users and mission.
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